Wisconsin School of Business

Jordan Tong

Associate Professor - Operations & Information Management
Wisconsin Naming Partners Professor

Jordan Tong is an Associate Professor in the Department of Operations and Information Management at the Wisconsin School of Business.

Professor Tong’s research uses mathematical modeling and experimental methods to investigate questions in behavioral science and operations management. Questions he has explored include when and why managers’ forecasts tend to deviate too high or too low from the statistically-correct ones, how supply chains should strategically prepare for disruptions like demand surges, and how the payment timing component of supply chain contracts impacts the inventory level decisions of its members. His research appears in journals such as Management Science, Psychological Science, Manufacturing & Service Operations Management, and Production and Operations Management. He is an associate editor at Decision Sciences and an editorial board member at Production and Operations Management.

In addition to his research, Professor Tong teaches undergraduate and Master’s-level courses in Operations Management, Operations Analytics, Data Visualization, and Prescriptive Modeling. He received his PhD in Operations Management from the Fuqua School of Business at Duke University and his BA in Mathematics from Pomona College.

Selected Accepted Journal Articles

Batt, R. & Tong, J. (2019). Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap. Manufacturing & Service Operations Management
Tong, J. & DeCroix, G. & Song, J. (2018). Modeling payment timing in multiechelon inventory systems with applications to supply chain coordination. Manufacturing & Service Operations Management

Selected Published Journal Articles

Tong, J. & Feiler, D. & Larrick, R. (2018). A behavioral remedy for the censorship bias. Production and Operations Management (27), 624-643.
Tong, J. & Feiler, D. & Ivantsova, A. (2018). Good Choice, Bad Judgment: How Choice Under Uncertainty Generates Overoptimism. Psychological Science (29), 254-265.
Tong, J. & Feiler, D. (2017). A behavioral model of forecasting: Naive statistics on mental samples. Management Science (63), 3609-3627.
Huang, L. & Song, J. & Tong, J. (2016). Supply chain planning for random demand surges: Reactive capacity and safety stock. Manufacturing & Service Operations Management (18), 509-524.
Liu, F. & Song, J. & Tong, J. (2016). Building supply chain resilience through virtual stockpile pooling. Production and Operations Management (25), 1745-1762.
Feiler, D. & Tong, J. & Larrick, R. (2013). Biased judgment in censored environments. Management Science (59), 573-591. doi: 10.1287/mnsc.1120.1612.
Chen, L. & Kok, G. & Tong, J. (2013). The effect of payment schemes on inventory decisions: The role of mental accounting. Management Science (59), 436-451. doi: 10.1287/mnsc.1120.1638.

Editorial and Reviewing Activities

Decision Sciences - Since January 2017
Associate Editor

Operations Research - Since January 2016
Ad Hoc Reviewer

Production and Operations Management - Since April 2015
Editorial Board Member

Journal of Operations Management - Since January 2013
Ad Hoc Reviewer

Naval Research Logistics - Since January 2012
Ad Hoc Reviewer

Manufacturing and Service Operations Management - Since January 2012
Ad Hoc Reviewer

Management Science - Since January 2012
Ad Hoc Reviewer

Photograph of Jordan Tong

Jordan Tong

Associate Professor | Operations & Information Management
Wisconsin Naming Partners Professor
(608) 265-8220
4293 Grainger Hall