Strong communication skills are essential for effective leaders. This series will provide you with the tools and strategies to deal with difficult conversations, increase your emotional intelligence and lead using your strengths. Save 10% and sign up for the series. 

Emotional Intelligence-The Foundation for Effective Communication

Research by the Carnegie Institute concluded: "15% of success is technical skills - 85% is people skills." Emotional Intelligence is all about people skills - how well you know yourself and your emotions and how well you read and interact with others and their emotions. Learn about how the brain, the body and emotions affect each other, and then how to better manage your own emotions and the emotions of others so you can have clearer, more accurate communications that create cooperation and collaboration in the workplace. Each participant will complete an emotional intelligence assessment in class and will receive access to the online version of the assessment to complete in six months to measure their progress. This assessment reflects one’s style or approach to emotions. Participants will also complete an assessment that will help them determine specific skills areas to develop for a higher EQ.

Also included in this session:

  • The Five Domains of Emotional Intelligence
  • 54 Characteristics of high and low emotional intelligence
  • Tools for increasing emotional intelligence
  • Practice in identifying emotions in others

Surviving Difficult Conversations - Techniques for Conversations when Stakes are High    

Sooner or later we need to have a conversation with someone that we will find difficult and challenging. If just thinking about this conversation gets your heart racing, this workshop is for you. During this highly interactive session, you will learn insights and tools for approaching this challenging conversation with confidence and composure. When emotions run high and there is a lot on the line, you want to be able guide this conversation toward a productive end. Attend this seminar to learn powerful tips for turning these challenging conversations into satisfying ones.

As a result of participating in this seminar, you will be able to:

  • Describe the characteristics of a challenging conversation.
  • Discuss why we engage in self-defeating, self-destructive behaviors during challenging conversations.
  • Define the concept of dialogue, discuss its role and importance in a challenging conversation, and identify actions for creating and sustaining dialogue.
  • Demonstrate ways to create safety for yourself and others in the midst of a challenging conversation.
  • Demonstrate an integrative model for conducting a challenging conversation.

 Strength Finder: Using your Strengths to Lead   View Video

What are you naturally good at? What are your strengths and how you do use them in the workplace? Do you want to become a better manager by leveraging your strengths? We will use Clifton Strengths as a foundation for this interactive workshop to help uncover who you are as a professional in relation to your natural talents. The workshop allows you to reflect on your role as a manager and uncovers how you can intentionally use your strengths to be more successful.


In this session you will:

  • Increase awareness and knowledge of your individual strengths

  • Understand the application of principles related to strengths based development

  • Learn how to leverage your strengths in work partnerships

  • Appreciate your unique talents within the context of your manager role






Patricia Clason

  • Emotional Intelligence - The Foundation for Effective Communication

Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.

Jeff Russell

  • Surviving Difficult Conversations - Techniques for Conversations when Stakes are High

Jeff Russell, (MS, UW-Madison) co-director of Russell Consulting, Inc., specializes in helping organizations achieve their goals by successfully responding to the challenges of continuous change. With a focus on leadership, strategic thinking, leading change, and performance coaching, Jeff has guided organizations as diverse as Fortune 500 firms, social and public sector organizations, and small family businesses toward their goals. Jeff received his Masters Degree in Industrial Relations from the UW-Madison where he serves as an ad hoc faculty member for the Small Business Development Center. Jeff also is an adjunct faculty member for UW-Milwaukee, UW-Green Bay, and UW-Colleges.

Jeff and his wife and business partner Linda have co-authored eight books. Recent publications include: Managing the Problem Employee, Leading Change Training, Strategic Planning Training, Change Basics, Strategic Planning 101, and, most recently, Ultimate Performance Management, (ASTD Press, 2009). For more information on Jeff and his work, visit Russell Consulting, Inc.’s website at

Amanda Earle

  • Strength Finder: Using your Strengths to Lead

Amanda Earle is the Assistant Director for Career Management & Corporate Partnerships with the Wisconsin Evening & Executive MBA Programs where she partners with motivated adults to accelerate their careers. Amanda brings a unique skill set to career management offerings with over six years in career management with the Wisconsin School of Business working with Evening & Executive MBA students, Full-Time MBA students, as well as undergraduate business students. This depth of expertise in career management is complemented by her six years in corporate roles focused on service delivery and business development in the logistical and healthcare industries. Amanda earned a Bachelor of Science in business from the University of Wisconsin-La Crosse and a Masters of Arts degree in student development from the University of Iowa.


  • Location: Grainger Hall, UW-Madison
  • Schedule: 8:30 am-4:30 pm
  • Dates and Fees:
    SAVE 10%
    sign up for the series (includes all three programs) $740
        REGISTER ONLINE for October/November Series
    • Surviving Difficult Conversations-Techniques for Conversations when Stakes are High: $259
      -October 26, 2017 REGISTER ONLINE

      Emotional Intelligence-The Foundation for Effective Communication: $289 (includes EI assessment)
              -November 9, 2017 REGISTER ONLINE
    • Strength Finder: Using your Strengths to Lead:  $274 (includes StrengthsFinder Assessment and Signature Report)
      -November 2, 2017 REGISTER ONLINE

 or Call to register at 608-262-3909


Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909.

If there is inclement weather, please call 608-263-2221 for a recorded message after 6:30 am for day classes or after 3:30 pm for night classes.

Shrm recertification 2017