Information Technology Solutions
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Information Technology Solutions works to provide the best technology infrastructure, support, development, procurement, services, and technology innovation management to the Wisconsin School of Business enterprise. Primary focus areas include multi-tier help desk support, data protection and security, LRM project management and development, event management software services, student evaluations, software and hardware procurement and maintenance, lab and podium systems management, and network infrastructure management.
Information Technology Solutions is among the groups that comprise the Shared Services area of the Wisconsin School of Business. The other groups include Integrated Marketing Communications, which provides a full suite of marketing and brand consulting services, Academic Technology and Web, whichworks to provide a premium user experience in the classroom and online, and Facilities and Event Services, which manages the building and supports all activities and events in Grainger Hall.
We are committed to providing efficient and effective support services. During normal service hours, we will respond to support requests within one business day of receipt. After hours and weekend coverage is managed on a best effort basis. The most effective way to receive support during any period is to email your request to firstname.lastname@example.org. Also, we happily receive voice calls to 608-262-6868. If you are greeted with our voice mail, please leave details about your request, when you called, and the best method to contact you. The ITS team is alerted through email of all received voice messages to 608-262-6868 and your voice message will be placed in our support queue and prioritized with our existing requests.
Servers, workstations, laptops/notebooks, tablets, displays, & printers
Operationg systems, database management & reporting, office suites, media applications, anti-virus software
Access, authorization, security, addressing, routing & connectivity (wired and wireless networks).
LRM, Office 365 email and calendaring, EMS, Sharepoint
Ticketing management, vendor management, resolution and repairs
Purchasing many of the hardware, software, services & tools for research & learning
WE ARE HERE TO HELP
We are focused on helping you derive the greatest value from our core areas of expertise. We welcome your questions or feedback anytime. Please feel free to stop by our office in Grainger Hall, room 4270.
Room 4270 - Grainger Hall
Monday to Friday: 8:00am - 5:00pm
Access Web Email
ITS Team Members