Information Technology Solutions works to provide the best technology infrastructure, support, development, procurement, services, and technology innovation management to the Wisconsin School of Business enterprise. Primary focus areas include multi-tier help desk support, data protection and security, LRM project management and development, event management software services, student evaluations, software and hardware procurement and maintenance, lab and podium systems management, and network infrastructure management.
Information Technology Solutions is among the groups that comprise the Shared Services area of the Wisconsin School of Business. The other groups include Integrated Marketing Communications, which provides a full suite of marketing and brand consulting services, Academic Technology, which works to provide a premium user experience in the classroom and online, and Facilities and Event Services, which manages the building and supports all activities and events in Grainger Hall.
We are committed to providing efficient and effective support services. During normal service hours, we will respond to support requests within one business day of receipt. After hours and weekend coverage is managed on a best effort basis. The most effective way to receive support during any period is to email your request to firstname.lastname@example.org. Also, we happily receive voice calls to 608-262-6868. If you are greeted with our voice mail, please leave details about your request, when you called, and the best method to contact you. The ITS team is alerted through email of all received voice messages to 608-262-6868 and your voice message will be placed in our support queue and prioritized with our existing requests.