Develop skills to create win-win outcomes in both business and personal situations. In today's world, you are confronted with many competing priorities, resources and values. To lead or supervise people effectively, it is necessary to skillfully handle disputes and conflicts to achieve the best outcomes with the least damage to relationships.
In this one-day seminar, you will learn the difference between "positional bargaining" and "mutual gains negotiation" and why mutual gains negotiation neutralizes people who bargain from positions. You will also increase your confidence to negotiate and deal with people who have more power and who use dirty tricks.
You will learn to:
- Prepare for negotiations
- Separate the person from the negotiation problem
- Create options for mutual gain
- Identify your and others' negotiation styles
- Walk away from negotiations without damaging relationships
- Close negotiations on a positive note
- Resolve conflict in a win-win manner
- Deal with disputes so that both sides win
Tony Nagle, president, A.G. Nagle Co., a training and development firm he founded in 1987, is based in Nashville, TN. Tony specializes in negotiation and sales training, and has a broad range of industry experience including: technology, manufacturing, insurance, banking, food services, automotive and labor-management relations.