Defining and Managing Business Requirements

Course description:

Successful projects depend on well-defined and well-understood requirements, including business requirements, product requirements, and specifications. Through effective requirements gathering, you can create the conditions necessary for your projects to succeed.

This course teaches a requirements management process. It is the foundation course in our Business Analysis series. In the course you’ll practice defining problems, assessing their impact, and identifying and managing stakeholders’ expectations. You’ll learn how to develop itemized deliverable lists and how to discover overlooked requirements. You’ll discuss requirements verification, traceability, and change management. Finally, you’ll understand how to prioritize and select the best requirements solutions and present those solutions in a business case format.

Who should attend:

Business Analysts, Project Managers and leaders, Business representatives of larger enterprise project teams, Software developers, New project development engineers.

How you will benefit:

  • Identify project stakeholders and discover and define their real problems
  • Realize and uncover real requirements using new methods and tools
  • Create great questions to ask in surveys, interviews, and focus groups
  • Practice different requirements-documentation techniques
  • Analyze, verify, and validate requirements
  • Refine, manage, and control changes to requirements
  • Use a hierarchical solution selection process to build a foundation for future requirements
  • Conduct financial analyses of requirements solutions for benefits realization
  • Prioritize, select, and present the best requirements solutions to problems and opportunities
Continuing Education Units:

This course provides 2.1 Continuing Education Units (CEUs)

This course is IIBA certified.

Our organization has been approved by PMI® to issue professional development units for these training courses. Learn More »
SHRM Preferred Provider 2015-2016 logo

The Center for Professional and Executive Development is a 2016 Preferred Provider with the Society for Human Resource Management (SHRM).

Learn more about the SHRM Preferred Provider Program »


Day 1 - Roles, Methods, and Elements of a Requirement Statement

  • Business Analysis and Project Management Interrelationships
  • The role of the IIBA
  • Types of requirements and attributes of a good requirements statement
  • Not all stakeholders are equal: stakeholder identification, analysis, and prioritization
  • Communicating business need through SWOT, gap analysis, and problem statements
  • Introduction to requirements elicitation and interviewing techniques

Day 2 - Technical, Functional, and Nonfunctional Requirements

  • Advanced elicitation techniques including Kano model categorization
  • Creating great questions for interviews and listening for real requirements
  • Using process maps to distinguish presumed processes from real processes
  • Documenting, validating, and writing clear requirements
  • Using traceability techniques and tools
  • Managing changes in the refining requirements phase
  • Implementing a requirements change management process that manages stakeholders
  • Developing a plan for user acceptance involvement

Day 3 - Using a Solution-Purpose Hierarchy

  • Using decision matrices
  • Identifying tangible and intangible benefits for each solution
  • Assessing options from an organization perspective
  • Developing requirements solutions for the business case and presenting solutions
  • Planning for deliverable deployment and adapting the changes

Terry (McLean) Aldebert

Terry (McLean) Aldebert is the BA practice lead at Procept Associates Ltd., where she has been a training and consulting associate for more than 7 years. Terry’s education is in applied science, geography, and politics. She has been trained on Six Sigma and Lean methodologies. Terry is a member of the International Institute of Business Analysis and the Project Management Institute, and she holds the certified business analysis professional (CBAP) and PMI project business analysis (PMI-PBA) certifications.

Tools and templates used in course: