Thursday, September 22, 2011 myBiz Blog
MarketWatch 09.25.11 by drobinson

For your reading pleasure this week: a leadership expert explains the difference between “bosses” and “leaders,” a UW Madison professor of Economics and a Harvard University professor of Political Science team up to analyze the U.S. financial crisis; and what’s more important than customer satisfaction?

“Superior leadership requires incredible amounts of emotional energy.” Where does a leader find this energy? Find out in this review of Too Many Bosses, Too Few Leaders.

UW Madison professor Menzie Chinn started getting worried about the U.S. economy in 2007. But he “never feared that we would see a classic debt crisis in our own homeland.” He and Harvard professor Jeffry Frieden ask “What got us into this mess?” because “going forward depends on how we got to where we are now." Read more about their brand-new book, which provides "an intelligent, vivid and accessible account of the first great crisis of the 21st century."

“Satisfied customers” are your best source of repeat business and referrals, right? Not necessarily! Find out what makes an even bigger difference.