• About
  • Course Requirements
  • Faculty
  • Careers
  • Advising

The Operations and Technology Management (OTM) major focuses on the design, production, and delivery of products and services to satisfy customer needs. It equips students with the essential tools and strategies to use resources efficiently, make desirable trade-offs, and strategically redesign or restructure operations. OTM majors distinguish themselves by strong analytical and problem-solving capabilities together with the ability to provide high-level managerial insights into value-based service and production management.

OTM majors have many career opportunities due to their process orientation and analytical training. They are especially well-equipped for positions in supply chain management and logistics, business analytics, management consulting, service operations management, and manufacturing management.

Students choosing this major may find the Specialization in Supply Chain Management particularly attractive due to complementary coursework and overlapping job opportunities.

Related Student Organizations

Council of Supply Chain Management Professionals (CSCMP)
American Society for Quality
APICS - The Association for Operations Management

Explore Study Abroad

Studying abroad is an excellent way to gain international experience that enhances your business education. Many students also consider a summer program or a short program embedded in a course. Students are encouraged to visit the Study Abroad section to learn more about study abroad opportunities and to meet with their academic advisor to discuss course planning. Students can take a maximum of two courses in their major abroad, and it is recommended that students complete OTM 300 prior to studying abroad. Other than OTM 300 and OTM 365, few OTM courses are offered abroad. More common course options abroad include core and breadth courses.

Q: How do I declare a major in operations and technology management (OTM)?

A: Students must be admitted to the Wisconsin School of Business in order to declare a major in OTM. Please visit our Admissions page for information about admissions. Students indicate their intended major when they apply to the business school. If they are admitted, the major(s) indicated will be declared for them. Students may change their major by completing a Business Major Declaration Form. Turn completed forms in to the front desk in 3150 Grainger Hall.

Q: How do I cancel the OTM major?

A: Admitted business students may cancel their declared OTM major by completing a Business Major Declaration Form. Turn completed forms in to the front desk in 3150 Grainger Hall.

Q: What are common parallel plans related to OTM?

A: Students interested in operations and logistics commonly consider industrial and systems engineering as a parallel plan. Students are encouraged to contact the Cross College Advising Service (http://www.ccas.wisc.edu/) or the appropriate school/college for advising related to these or other majors.

Q: How do I run a DARS report for the OTM major?

A: Please see the following link for information on how to run a DARS report

Q: Is it possible to double major?

A: Admitted business students may select up to a maximum of three business majors. Students also have the option of selecting one additional major in the College of Letters & Science (L&S). To declare an additional major in L&S, students should meet with an advisor for the L&S major and complete the L&S Major Declaration Form. Students should turn in the completed and signed form to 3150 Grainger Hall.

OTM majors are encouraged to consider the specialization in Supply Chain Management. Timely degree completion with multiple majors will depend on an individual student’s situation.

The following requirements must be met in order to complete a major in Operations and Technology Management. For detailed course descriptions, please consult the Course Guide.

Please be aware of prerequisites for major courses (including business core courses) that need to be completed before taking a course. Specific prerequisites can be found using the Course Guide.

Students must be admitted to the Wisconsin School of Business to complete a major in Operations and Technology Management.

Click on course to view sample syllabi.

Requirements: In addition to OTM 300, students must complete six courses: OTM 442, OTM 640 (marked with an *) and either OTM 410 or OTM 411 (marked with ) are required. The three elective courses should be chosen in concert with one of the OTM faculty advisors, Tim McClurg or Jordan Tong. The OTM major allows for the flexibility to choose courses within the major to maximize the applicability to a desired career path. However, there are three suggested tracks (below):

Supply Chain Management

OTM 442* Database Management and Applications, 3 cr
OTM 640* Business Logistics Analysis, 3 cr
OTM 410 Operations Research 1 or 3 cr
OTM 451 Service Operations Management, 3 cr
OTM 654 Production Planning and Control, 3 cr
OTM 370 Sustainable Approaches to System Improvement, 3 cr
OTM 351 Principles and Techniques of Quality Management, Continuous Improvement Systems, 3 cr
OTM/MKTG 421 Fundamentals of Supply Chain Management, 3 cr
OTM/MKTG 422 Logistics Management, 3 cr
MKTG 423 Procurement and Supply Management, 3 cr
MKTG 427 Enterprise Systems and Supply Chain Management, 3 cr

Business Analytics

OTM 442* Database Management and Applications, 3 cr
OTM 640* Business Logistics Analysis, 3 cr
OTM 410 Operations Research 1, 3 cr
OTM 411 Operations Research 2, 3 cr
MKTG 310 Marketing Research, 3 cr
INFO SYS 365 Contemporary Topics, 3 cr
INFO SYS 371 Technology of Computer Based Systems, 3 cr
INFO SYS 422 Computer-Based Data Management, 3 cr
INFO SYS 424 Analysis and Design of Computer-Based Systems, 3 cr
INFO SYS/ISyE/OTM 671 E-Business - Technologies, Strategies, and Applications, 3 cr
GEN BUS 304 Intermediate Business Statistics, 3 cr

Business Process Design and Improvement

OTM 442* Database Management and Applications, 3 cr
OTM 640* Business Logistics Analysis, 3 cr
OTM 410 Operations Research 1, 3 cr
OTM 411 Operations Research 2, 3 cr
OTM 351 Principles and Techniques of Quality Management, Continuous Improvement Systems, 3 cr
OTM 370 Sustainable Approaches to System Improvement, 3 cr
OTM 451 Service Operations Management, 3 cr
ACCT IS 310 Cost Management Systems, 3 cr
INFO SYS 365 Contemporary Topics, 3 cr
INFO SYS 371 Technology of Computer Based Systems, 3 cr
INFO SYS 422 Computer-Based Data Management, 3 cr
INFO SYS 424 Analysis and Design of Computer-Based Systems, 3 cr
ISyE 515 Engineering Management of Continuous Process Improvement, 3 cr
ISyE/ME 549 Product Design, 3 cr

Course Selection Notes

  • Students double majoring in OTM and Information Systems may take IS 422, Computer-Based Data Management, as a substitution for OTM 442, Database Management and Applications. IS 422 provides an in-depth overview of databases appropriate for IS and OTM double majors. This substitution should be requested by completing a petition (see your advisor with questions). If the substitution is made, IS 422 cannot count as one of the three OTM major elective courses.
  • OTM 640 and 410 are typically only offered in the fall semester.
  • OTM 411 is typically only offered in the spring semester.

Robert Batt
Assistant Professor
rbatt@bus.wisc.edu
Ph.D., MBA, BA

Hessam Bavafa
Assistant Professor
hbavafa@bus.wisc.edu
Ph.D., MS, BS

Mark Finster
Associate Professor
mfinster@bus.wisc.edu
Ph.D., BS

Donald Harmatuck
Emeritus - Teaching
Senior Lecturer
dharmatuck@bus.wisc.edu
Ph.D., MBA, BS

Donald Hausch
Professor
Associate Dean for Evening and Executive MBA Programs
dhausch@bus.wisc.edu
Ph.D., MS, BS

Sung Kim
Associate Professor
skim@bus.wisc.edu
Ph.D., MS, BS

Rafael Lazimy
Associate Professor
rlazimy@bus.wisc.edu
DBA, BA

Timothy McClurg
Senior Lecturer
tmcclurg@bus.wisc.edu
Ph.D., MBA, BS

James Morris
Emeritus - Teaching
Department Chair for Operations and Information Management
jmorris@bus.wisc.edu
BBA, MBA, Ph.D.

Terence Ow
Visiting Associate Professor
ow@wisc.edu
Ph.D., MS, MBA, MS, BS

Jordan Tong
Assistant Professor
jtong@bus.wisc.edu
Ph.D., BA

Dharmaraj Veeramani
Professor
Affiliate Member in Operations and Information Management
raj.veeramani@uwebc.wisc.edu

Urban Wemmerlöv
Professor
Executive Director Erdman Center for Operations & Technology Management, Professor
uwemmerlov@bus.wisc.edu
Ph.D., MS, BS, MS

All products and services—from cars to surgeries—are delivered by organized systems. It’s the job of operations managers to make sure those activities occur when they are planned, in the right way, in the right quantity, and with the right quality. Operations Management transforms inputs—such as labor, equipment, facilities, materials, energy, and information—into goods and services for customers. To make this all happen, the operations function is responsible for critical activities such as materials management, resource planning, purchasing, scheduling, and quality.

OTM majors from the Wisconsin BBA have a successful placement history. Some recent students have worked at:

Epic (project manager), First Supply (purchasing analyst), Cisco (IT analyst), Fiskars Brand (forecast analyst), Kimberly-Clark (customer inventory analyst), CUNA Mutual Group (staff auditor), RMI, Inc. (supply chain and logistics associate).

The average base salary of our graduates in 2010 and 2011 was approximately $50,000.

Please see the tabs below for further details about potential career areas and responsibilities.

Supply Chain Management Overview

Supply Chain Management focuses on the movement of products and information along the value chain. Key tasks are focused on integrating marketing, sourcing, production, and logistics – not only within the firm but also with business partners and customers.

The Grainger Center for Supply Chain Management offers undergraduates an opportunity to be accepted into their specialization program. Their curriculum coincides with the courses you already are taking as part of your major area of study. 

Possible Job Responsibilities

  • Coordinate and integrate physical, informational and financial flows
  • Manage and execute the replenishment of new and existing products with suppliers in support of inventory objectives and customer service expectations
  • Expeditiously address all supplier issues affecting delivery and service
  • Monitor demand and expedite and de-expedite orders based on customer demands/forecasts
  • Reduce transaction costs by monitoring damage-in-transit, freight cost, product issues, and returns

Essential Skills

  • Analytical and problem-solving
  • Planning and organizational
  • Leadership
  • Decision-making
  • Team-orientation
  • Communication
  • Technical

Business Analytics Overview

Business analytics allows an organization to leverage data to inform operational and strategic decision-making.

Possible Job Responsibilities

  • Work with market data to conduct demand forecasting
  • Conduct simulation analysis to support strategic operational decisions
  • Provide cost analysis for key processes
  • Identify opportunities for system improvement using data

Essential Skills

  • Technical
  • Analytical and problem-solving
  • Leadership
  • Decision-making
  • Team-orientation
  • Communication

Service Operations Management Overview

Service Operations Management is concerned with the design, operations, and improvement of processes used to produce and deliver services to end customers.

Possible Job Responsibilities

  • Work closely with vendors and company’s sourcing team to execute, maintain and improve upon sourcing related processes
  • Maintain and update information related to vendors, deadlines and deliveries ensuring that they are completed as contracted
  • Train frontline service personnel to ensure that service is provided error-free, fast, and economically

Essential Skills

  • Analytical and problem-solving
  • Planning and organizational
  • Communication
  • Leadership
  • Decision-making
  • Team-orientation
  • Technical

Production Management Overview

Production management is concerned with the design, operations and improvement of processes used to manufacture goods valued by end users. 

Possible Job Responsibilities

  • Design and build production systems
  • Ensure that product specification, quality standards, deadlines and deliveries are met as contracted
  • Assists in determining what products to create, update, develop and source

Essential Skills

  • Analytical and problem-solving
  • Planning and organizational
  • Communication
  • Leadership qualities
  • Decision-making
  • Team-orientation
  • Technical

Technology Solutions Management Overview

Technology Solutions Management allows an organization to manage its technological fundamentals to create a competitive advantage.

Possible Job Responsibilities

  • Work with users to understand business processes and reporting needs, then translate them into technical specs and solutions
  • Facilitate system design, validation, and training sessions
  • Assess impact of new software releases, system upgrades, and patches
  • Provide cost vs. return on IT projects, software and hardware

Essential Skills

  • Technical
  • Analytical and problem-solving
  • Planning and organization
  • Leadership
  • Decision-making
  • Team-orientation
  • Communication

Meet the academic and career advisors for OTM.

Tara Milliken
Career Advisor
tmilliken@bus.wisc.edu
Jackie Murray
Academic Advisor
jmurray@bus.wisc.edu

Please see your Student Center for academic advisor contact information. 

Please visit the advising page for information on advising and appointments.